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Local/Int’l: 303.577.7600

Toll-Free: 877.777.9890

reserve@hermesworldwide.com

Frequently Asked Questions

Q. What is chauffeur service?

A chauffeur is a person employed to drive luxury cars, such as those from Mercedes-Benz or Lincoln. They are often called upon by weddings and other special occasions because of their ability to provide safety for the guests during long journeys.

Q. What do private chauffeurs do?

A chauffeur is a professional driver who drives their client between different locations. They are polite, well organized, and discreet for the company they work with!

Q. What are the duties of a chauffeur?

The duties of a professional chauffeur are to know the best route to get you to your destination in a safe and efficient manner while providing you a first-class sevice by being your concierge on wheels.

Q. What can I expect from a chauffeur?

When you hire a chauffeur, they are familiar with rules and regulations. They know the city as well as any surrounding areas so that your ride will go smoothly from start to finish! Be discreet when it’s time for them to take over driving duties.

Q. What is luxury transportation?

With the help of our luxury transportation services, you can travel in style and comfort with ease. We provide group shuttle bus service for all sorts of occasions such as airport transfers or corporate events that need a large number of attendees on short notice! We also offer luxury transportation for other types of group transportation such as team sports, weddings and concerts!

Q. Why should I hire a chauffeur?

One of the best reasons to hire a chauffeur is that you can maximize your time on essential things. Instead of wasting precious minutes trying to figure out how best to get from point A to B, just have them drive! You’ll still have plenty left over for emailing back and forth with coworkers or making calls when necessary. Your chauffeur will pre-plan based on the provided itinerary so you can sit back, relax, and enjoy the experience! 

Q. Do chauffeurs wait for you?

Our chauffeurs adjust based to your schedule changes. For airport trips they will adjust based on the latest FAA provided flight data. For non-airport trips contact our office with your updated schedule and we will work with you on the best way to handle it.

Q. How Can I Book Car Service?

If you’re ready to take a break from driving and need a chauffeur service, we can help. Simply contact us or click here to book your next transportation service.

Q. Are You Licensed To Operate a Transportation Service?

Our company is licensed and all of our chauffeurs are highly trained and licensed professionals. All copies of the necessary registrations can be made  available on request.

Q. Will My Car Be Clean?

When you rent our chauffeured vehicle, it will be in great condition because all vehicles undergo regular maintenance and detailed daily.

Q. How Do I Pay For The Service?

We love to make your transactions as simple and seamless for you! You can pay for your chauffeur services by MasterCard, Visa, Discover, American Express. Approved Direct Bill Accounts can also pay via wire, company check, or ACH.

Q. What If I Forget My Valuables In The Vehicle?

If you forget your valuables in the vehicle, don’t worry. We’ll ensure that your belongings are safe and secure. If your item is found we will work with you to determine the best way to return your item to you.

Q. What is the difference between a driver and a chauffeur?

A driver is someone who operates a vehicle, while the Chauffeur are professional drivers hired by companies or individuals that can take care of your transportation needs when needed!

Q. Do you service the Castle Rock area?

Yes. Hermes Worldwide is a premier provider of global chauffeured transportation solutions. In addition to providing services around our home base of Denver, we have a member network of affiliate partners in over 400 cities around the globe.

Q. Is there any discount if I book a round-trip?

We generally do not provide discounts for round trip service. We do, however, provide volume-based discounting. Contact us via phone or email to learn more.

Q. If I decide I want to make a reservation, when do I need to notify you?

Depending on the market and whether there are any special events occurring, we have been known to accommodate clients with as little as 15 minutes’ notice. To guarantee the availability of your specific vehicle we recommend you provide as much notice as possible.

Q. Why were we charged for time we didn’t actually spend in the vehicle?

When you reserve a vehicle, a predetermined amount of time is allocated for your use. This includes the time that the chauffeur spends driving to the pick-up point and returning to the garage after drop-off. This approach helps to reduce any scheduling conflicts with your reservation.

Q. There are four passengers – why can’t we just put one person in the front?

Depending on the size of the group, luggage can take up a significant amount of space. Late-model sedans are also getting smaller and the backseat may not be comfortable for a group of adults. We recommend that you reserve a larger vehicle like an SUV.

Q. Why is the price so high when I can get a cab for less than that?

The short answer is that a chauffeured transportation service is not the same thing as a cab company. While there are some similarities, these are two very different businesses.

Hermes Worldwide provides professionally trained and screened chauffeurs who are always dressed in business attire. In addition to attending an initial defensive driving course, they participate in continuous professional development. Our chauffeurs are also employees who receive benefits such as health, disability, and paid vacation. In addition, our vehicles are also newer luxury models and carry higher liability insurance.

Cab service is charged per mile, while we offer many point-to-point transfers. For longer trips, our service may be more affordable than using a taxi.

Q. What is your recommended pickup time for my flight departure?

We recommend that you arrive at the airport no less than 1.5 hours before a domestic flight and two hours for an international flight. Your pick-up time will need to be adjusted for road conditions, weather, and whether or not you’re traveling with children and/or elderly people.

You may not need as much time if you are a member of an expedited security screening program like TSA PreCheck, Clear or Global Entry.

Q. Is it more cost-effective to make an hourly reservation or use two separate transfers?

This will depend on how much time there is between your pick up and drop off. For a gap longer than three hours, separate transfers may be more economical. An hourly rental is more beneficial, however, if you need more flexibility.

Q. Is there a cancellation fee?

Yes, but certain markets, specialty vehicles, and all special events will have varying and unique cancellation policies. You must clarify with your Reservation Agent the specific policy for your reservation or event.

Q. What types of larger vehicles do you offer?

Please review our fleet for more information on our luxury SUVs, Mercedes Sprinter Vans, and luxury coaches.

Q. How many passengers can the Mercedes-Benz Sprinter accommodate?

Different markets may have varying configurations, but the Sprinter can accommodate 7 to 14 passengers plus luggage. Please review our fleet for more information.

Q. Which is better at the Denver Broncos Stadium/Empower Field at Mile High: Get a parking pass or just be dropped off?

This will depend on the preferences and needs of your party. With a parking pass, your chauffeur will be able to pick you up and drop you off close to the entrance of Broncos Stadium. Otherwise, you will need to walk to meet him or her in a specified area.

Q. What does your minibus look like?

To see photos of the minibus and some of our other vehicles, please see our fleet page or visit us on Facebook.

Q. How many passengers does the standard van hold?

9 with luggage. Please review our fleet for more information.

Q. What forms of payment do you accept?

We accept all major credit cards, direct bill accounts, EFT (Electronic Funds Transfer), and cash. A deposit could be required based on the contract and type of event.

Q. What is the fee for your services?

For domestic travel, the total cost depends on the market, vehicle type, distance, and requested stops. For some international markets, other possible factors may include chauffeur meal allowance, VAT, and overtime charges. Any special amenities, client-requested routing modifications, and time of day will also influence the fee in any market.

Q. What does the inside of the sprinter and Mini Bus look like?

To check out photos of our vehicles, feel free to visit our Facebook page or our fleet page.

Q. Can I request a particular driver?

Yes! We love when we have repeat clients that really hit it off with their chauffeur and wish to request them for their next service. By all means, ask our office staff who your last chauffeur was if you cannot remember his/her name.

Q. How do I make a reservation?

We can accept reservations via online booking portal, mobile app, text, website chat, corporate booking tools, email, and phone.

Q. How far in advance should I place a reservation?

As soon as your plans are fairly definite, just give us a call or send us an email to set up your reservation. We always suggest as much notice as possible, several days for airport service, and at least two weeks for most hourly charters. Seasonal, off-hour, and special events may dictate more notice, sometimes even a few months, so try to plan accordingly. That said, just contact us whenever you are ready and need service, same day, the same week, or even within the hour.

Q. Aren’t all limousine services basically the same?

Unfortunately, it is not that simple. You should seek out referrals and recommendations from friends, family, and business associates. There are many factors to consider such as reputation, years in business, hours of operation, size and age of the fleet, licensing and insurance, customer service philosophy & back office support & management, depth and type of chauffeur staff – all company employees (screened & trained), and financial stability. Please use due diligence in choosing your transportation service. Do not be hesitant to ask any pertinent questions including proof of insurance. When using larger vehicles especially, any company should provide their USDOT number and company name registered.

Q. Why do I need to enter my flight number

The flight number allows us to track the flight’s status and adjust pick-up time for any delays or early arrivals (where possible), as well as to ensure that the chauffeur waits at the right terminal.

Q. How do you deal with no show or late client

Reserved service. If you’re late, waiting time may apply. To avoid extra charges, you must call the number on your trip confirmation or send us an email as soon as you know that you’ll be late or your flight details have changed

Q. Why do you ask for a credit card number when I make my reservation?

To hold your reservation, we need a credit card from you. We will not charge the card until the day before your trip. Our company uses the credit card number taken at the time of your order for this purpose. Your reservation charges will show up on this credit card if you do not cancel your service in advance.

Q. Why is the amount charged differently from the amount I was quoted?

Your rate quote is based on the information provided at the time your reservation was made. Additional charges can result from changes to your service during your trip, such as extra stops, waiting time, or extending the duration of your charter.

Q. What is your privacy policy?

At Hermes Worldwide, Inc., we respect your right to privacy and handle your personal information with care. We will use your information only to confirm your reservation and/or for questions regarding your service experience. With your permission, we may also contact you regarding specials, and promotions. We will never sell your information to anyone.

For more details, you may visit https://hermesworldwide.com/privacy-policy/

Q. Why Choose Us Over Other Transportation Options?

Other transportation options, such as trains and rideshare services, are riddled with unknowns. You’ll never know if you’re going to get to your destination on schedule, because they don’t work at your convenience. At Hermes Worldwide, Inc., our drivers follow your schedule and are extensively vetted and trained to ensure that you have the safest, most personalized experience possible. They will also bring you to your destination in a timely manner!

Q. Where do I meet my chauffeur?

Your chauffeur will meet you inside the terminal as you exit the secure area from your arrival gate, holding a sign with your name on it. If for some reason you do not see your chauffeur, please call our office right away at +1.303577.7600 and we will assist you immediately.

Q. Do you offer off-hour service?

Yes, we offer car service 24 hours a day / 7 days a week / 365 days a year. Please try to reserve in advance for off-hour service and that premium pricing and/or surcharges will likely apply. Off-hour service is typically approximately 11:30 pm – 5:30 am.

Q. Why do you ask for a credit card number when I make my reservation?

To hold your reservation, we need a credit card from you. We will not charge the card until the day before your trip. Our company uses the credit card number taken at the time of your order for this purpose. Your reservation charges will show up on this credit card if you do not cancel your service in advance.

Q. Can I visit your office in person to see vehicles and make a reservation?

Absolutely! Our customers are always welcome to visit our offices during standard business hours to view and reserve a vehicle. We enjoy showing off our fleet, but we ask that customers make an appointment ahead of time so we can plan accordingly for your visit and assure the vehicles are on site. You may also book and pay for your reservation on-site if you wish while you are there.

Q. Are your vehicles insured?

Yes, all the vehicles are fully licensed and insured.

Q. What is the cost of private transportation in Denver?

Private transportation prices in Denver vary based on the season, availability, the size of your group, local events, the distance and length of your trip, and the model of transportation you rent. When you call us at 303.577.7600 and tell us about your trip and the needs of your group, we’ll calculate a free, personalized quote for you over the phone.

Q. What private transportation services do you offer in Denver?

Our private transportation services in Denver cover a variety of travel needs for all types of groups, events, and occasions. For example, you can rent private transportation for sports team travel to and from tournaments and games, shuttle service for a wedding day transportation and airport pick-ups and drop-offs, or private transportation service to concerts and festivals in Denver or a custom brewery tour. Other transportation services that Hermes Worldwide can provide include corporate events, school events, senior citizen transportation, and travel to outdoor activities.

Q. What other events a Limo service can be hired in Denver?

Private cars can be hired for various events but the most common occasions to rent limos are birthday parties, proms and Quinceanera parties. Office events and business meetings are also becoming quite popular these days. You can pick up your dear guests from the airport or any other place, with your friends and family, for an anniversary. Last but not least for traveling with holidays and for weddings. Many people are now recognizing the benefits of traveling in a limousine. This luxurious car deserves the hype not only because of its chic and classy exterior but also because of the experience a well-trained and seasoned chauffeur will provide you for any occasion. Our special cars ensure that you have a smooth experience that is worth cherishing. No matter what the occasion is? Our staff and drivers are always ready to assist you on your journey. Book your wedding limousine service in Denver with Hermes Worldwide at affordable rates that will be easy on your pocket!

Q. How much does it cost to hire a wedding limo service in Denver?

Wedding limo service in Denver has different rates depending on the time or class of vehicle you choose. Other factors to be considered are the drop-off and pickup location, the duration for which you want to rent the vehicle, and the number of guests. This information should be provided to the limo rental company in advance so that they can make proper preparations.

Q. How is time calculated if I rent private transportation in Denver?

Billing time starts at the scheduled time we depart our garage, during your journey, and conclude back at our garage. This includes the time the driver is waiting for you while you are at your event. We offer one-way services depending on time and location.

Q. What information is needed for a quote for a limo service near me?

To provide a quote, let us know the date(s), the location, the number of passengers/bags, as well as any stops you require. We also ask for your email address and mobile number so we can send you your quote.

Q. How much is the cost per hour to reserve a limo service?

Our cost per hour ranges depending on the vehicle and the number of hours, you need from us. We offer some of the most competitive pricing in the Denver area and will do our best to work within your budget.

Q. Will the limo service make extra stops?

Stops for a reservation should be prearranged before the trip begins. Because of the size of the vehicles, drivers need to know about all stops in advance. It is a precaution for the safety of passengers and the car.

Unplanned stops are made at the discretion of the chauffeur. Pricing is based on original mileage, destination, and stops. Call us at 303-577-7600 for prices when adding additional mileage or stops after a reservation is booked. Another option is booking an hourly service that makes as many stops as needed.

Q. What do you offer for weddings?

Each wedding is unique therefore we develop a custom wedding package to meet your unique requirements. Celebrating your anniversary or planning an elegant engagement proposal? We can help you there too. 

Please speak to us about any special requirements you may have such as a red carpet or Just Married sign.

Q. Do you offer corporate open billed accounts?

We offer our corporate accounts a direct billing option if preferred. Our typical repayment term is Net 10. If you are interested in this option please complete the Direct Bill Application. This form can be found on our website under Menu » Forms – https://hermesworldwide.com/forms/


A premier provider of global chauffeured transportation solutions