Frequently Asked Questions
Q. Do you service the Castle Rock area?
Yes. Hermes Worldwide is a premier provider of global chauffeured transportation solutions. In addition to providing services around our home base of Denver, we have a member network of affiliate partners in over 400 cities around the globe.
Q. Is there any discount if I book a round-trip?
We generally do not provide discounts for round trip service. We do, however, provide volume-based discounting. Contact us via phone or email to learn more.
Q. If I decide I want to make a reservation, when do I need to notify you by?
Depending on the market and whether there are any special events occurring, we have been known to accommodate clients with as little as 15 minutes notice. To guarantee the availability of your specific vehicle we recommend you provide as much notice as possible.
Q. Why were we charged for time we didn’t actually spend in the vehicle?
When you reserve a vehicle, a predetermined amount of time is allocated for your use. This includes the time that the chauffeur spends driving to the pick up point and returning to the garage after drop off. This approach helps to reduce any scheduling conflicts with your reservation.
Q. There are four passengers – why can’t we just put one person in the front?
Depending on the size of the group, luggage can take up a significant amount of space. Late-model sedans are also getting smaller and the backseat may not be comfortable for a group of adults. We recommend that you reserve a larger vehicle like an SUV.
Q. Why is the price so high when I can get a cab for less than that?
The short answer is that a chauffeured transportation service is not the same thing as a cab company. While there are some similarities, these are two very different businesses.
Hermes Worldwide provides professionally trained and screened chauffeurs who are always dressed in business attire. In addition to attending an initial defensive driving course, they participate in continuous professional development. Our chauffeurs are also employees who receive benefits such as health, disability and paid vacation. In addition, our vehicles are also newer luxury models and carry higher liability insurance.
Cab service is charged per mile, while we offer many point-to-point transfers. For longer trips, our service may be more affordable than using a taxi.
Q. What is your recommended pickup time for my flight departure?
We recommend that you arrive at the airport no less than 1.5 hours before a domestic flight and two hours for an international flight. Your pick-up time will need to be adjusted for road conditions, weather and whether or not you’re traveling with children and/or elderly people.
You may not need as much time if you are a member of an expedited security screening program like TSA PreCheck, Clear or Global Entry.
Q. Is it more cost effective to make an hourly reservation or use two separate transfers?
This will depend on how much time there is between your pick up and drop off. For a gap longer than three hours, separate transfers may be more economical. An hourly rental is more beneficial, however, if you need more flexibility.
Q. Is there a cancellation fee?
Yes, but certain markets, specialty vehicles and all special events will have varying and unique cancellation policies. You must clarify with your Reservation Agent the specific policy for your reservation or event.
Q. What types of larger vehicles do you offer?
Please review our fleet for more information on our luxury SUVs, Mercedes Sprinter Vans, and luxury coaches.
Q. How many passengers can the Mercedes-Benz Sprinter accommodate?
Different markets may have varying configurations, but the Sprinter can accommodate 7 to 14 passengers plus luggage. Please review our fleet for more information.
Q. Which is better at the Denver Broncos Stadium/Empower Field at Mile High: Get a parking pass or just be dropped off?
This will depend on the preferences and needs of your party. With a parking pass, your chauffeur will be able to pick you up and drop you off close to the entrance of Broncos Stadium. Otherwise, you will need to walk to meet him or her in a specified area.
Q. What does your mini bus look like?
To see photos of the minibus and some of our other vehicles, please see our fleet page or visit us on Facebook.
Q. How many passengers does the standard van hold?
9 with luggage. Please review our fleet for more information.
Q. What forms of payment do you accept?
We accept all major credit cards, direct bill accounts, EFT (Electronic Funds Transfer) and cash. A deposit could be required based on the contract and type of event.
Q. What is the fee for your services?
For domestic travel, the total cost depends on the market, vehicle type, distance and requested stops. For some international markets other possible factors may include chauffeur meal allowance, VAT and overtime charges. Any special amenities, client-requested routing modifications and time of day will also influence the fee in any market.
Q. What does the inside of the sprinter and Mini Bus look like?
To check out photos of our vehicles, feel free to visit our Facebook page or our fleet page.
Q. Can I request a particular driver?
Yes! We love when we have repeat clients that really hit it off with their chauffeur and wish to request them for their next service. By all means, ask our office staff who your last chauffeur was if you cannot remember his/her name.
Q. How do I make a reservation?
We can accept reservations via online booking portal, mobile app, text, website chat, corporate booking tools, email, and phone.
Q. How far in advance should I place a reservation?
As soon as your plans are fairly definite, just give us a call or send us an email to set up your reservation. We always suggest as much notice as possible, several days for airport service and at least two weeks for most hourly charters. Seasonal, off-hour and special events may dictate more notice, sometimes even a few months, so try to plan accordingly. That said, just contact us whenever you are ready and need service, same day, the same week, or even within the hour.
Q. Aren’t all limousine services basically the same?
Unfortunately, it is not that simple. You should seek out referrals and recommendations from friends, family and business associates. There are many factors to consider such as reputation, years in business, hours of operation, size and age of the fleet, licensing and insurance, customer service philosophy & back office support & management, depth and type of chauffeur staff – all company employees (screened & trained), and financial stability. Please use due diligence in choosing your transportation service. Do not be hesitant to ask any pertinent questions including proof of insurance. When using larger vehicles especially, any company should provide their USDOT number and company name registered.
Q. Why do I need to enter my flight number
The flight number allows us to track the flight’s status and adjust pick-up time for any delays or early arrivals (where possible), as well as to ensure that the chauffeur waits at the right terminal.
Q. How do you deal with no show or late client
Reserved service. If you’re late, waiting time may apply. To avoid extra charges, you must call the number on your trip confirmation or send us an email as soon as you know that you’ll be late or your flight details have changed
Q. Why do you ask for a credit card number when I make my reservation?
To hold your reservation, we need a credit card from you. We will not charge the card until the day before your trip. Our company uses the credit card number taken at the time of your order for this purpose. Your reservation charges will show up on this credit card if you do not cancel your service in advance.
Q. Why is the amount charged differently from the amount I was quoted?
Your rate quote is based on the information provided at the time your reservation was made. Additional charges can result from changes to your service during your trip, such as extra stops, waiting time, or extending the duration of your charter.
At Hermes Worldwide, Inc., we respect your right to privacy and handle your personal information with care. We will use your information only to confirm your reservation and/or for questions regarding your service experience. With your permission, we may also contact you regarding specials, and promotions. We will never sell your information to anyone.
For more details you may visit https://hermesworldwide.com/privacy-policy/
Q. Why Choose Us Over Other Transportation Options?
Other transportation options, such as trains and rideshare services, are riddled with unknowns. You’ll never know if you’re going to get to your destination on Schedule, because they don’t work at your convenience. At Hermes Worldwide, Inc., our drivers follow your schedule and are extensively vetted and trained to ensure that you have the safest, most personalized experience possible. They will also bring you to your destination in a timely manner!