Have an upcoming event or group program? Have a bad prior experience with a company that overpromised and under-delivered?
Schedule your free consultation with experts who have been servicing events & groups for over a decade.
Group Management Process
It all starts with a discovery meeting so we can listen, learn, and identify the needs of your guests. Once we acquire this information, our sales team will initiate a logistics and costing plan to comply with your budget.
01
Discovery Meeting
A call with our Event Manager to discover your requirements, needs, concerns, and issues if any, from previous events. Schedule that call today!
02
Logistics Planning
After our introductory call, Hermes Worldwide will provide you with a contract to ensure that all details discussed including pricing have been met.
03
Logistics Meeting
The Hermes Event Manager will be your initial contact. They will walk through the logistics plan, options, and costs to ensure we are on the same page from manifest management through final billing.
04
Manifest Submission
Once you submit your manifest, we will upload the information to our system. We will assign vehicles, greeters, etc.; and create a Master Manifest that will be delivered to you in a timely fashion.
05
Manifest Updates
As you submit modifications to your manifest, we will update daily, and supply an updated Master Manifest for your review.
Our Livery software allows the Meeting Planner to make changes and updates to the Master Manifest in real-time.
06
Optimization
As updates come in, we will continue to optimize the Event Plan to stay within the parameters and specifications for guest management.
07
Optional On-Site Support
We will provide, at request, an on-site Event Manager to lead your group, manage the greeting staff, oversee the manifest, and immediately communicate changes.
08
Final Billing
Once the event is completed, we will deliver the final charges/invoicing completed and delivered to you within 3 business days after the final group departure.
Managing a successful group requires a professional team.
Entrust our professionally trained staff to help ensure your next event is successful. Your dedicated representative partners with the event planners or DMC staff to help coordinate all airport transportation, VIP or executive transportation, and any group event transportation. We will help you to find the best solutions that maximize your budgets.
Testimonials
"First, I would like to compliment you on your fleet – so polished, well-lit and comfortable (not to mention the chilled waters for everyone as they boarded the bus – what a nice surprise). Second, Joe was fantastic! When I was explaining to him where we needed to be dropped off for dinner, he quickly pulled out the tablet and we reviewed the location on the map and created a plan together for the best drop off for the group. At the conclusion of the first night, we reviewed the second night’s drop off (which was very important to me as I had already been to the restaurant and knew we would have challenges with the amount of space available for the drop.
Your product and service is BY FAR the best that I have experienced in my 20 years in the business! From an absolutely beautiful bus, to Joe’s safe driving and his care in determining our route, you all hit it out of the park!"
-Angela, Senior Meeting Planner
Schedule your free consultation
