Frequently Asked Questions
Q. Do you service the Castle Rock area?
Yes. Hermes Worldwide is a premier provider of global chauffeured transportation solutions. In addition to providing services around our home base of Denver, we have a member network of affiliate partners in over 400 cities around the globe.
Q. Is there any discount if I book a round-trip?
We generally do not provide discounts for round trip service. We do, however, provide volume-based discounting. Contact us via phone or email to learn more.
Q. If I decide I want to make a reservation, when do I need to notify you by?
Depending on the market and whether there are any special events occurring, we have been known to accommodate clients with as little as 15 minutes notice. To guarantee the availability of your specific vehicle we recommend you provide as much notice as possible.
Q. Why were we charged for time we didn't actually spend in the vehicle?
When you reserve a vehicle, a predetermined amount of time is allocated for your use. This includes the time that the chauffeur spends driving to the pick up point and returning to the garage after drop off. This approach helps to reduce any scheduling conflicts with your reservation.
Q. There are four passengers - why can't we just put one person in the front?
Depending on the size of the group, luggage can take up a significant amount of space. Late-model sedans are also getting smaller and the backseat may not be comfortable for a group of adults. We recommend that you reserve a larger vehicle like an SUV.
Q. Why is the price so high when I can get a cab for less than that?
The short answer is that a chauffeured transportation service is not the same thing as a cab company. While there are some similarities, these are two very different businesses.
Hermes Worldwide provides professionally trained and screened chauffeurs who are always dressed in business attire. In addition to attending an initial defensive driving course, they participate in continuous professional development. Our chauffeurs are also employees who receive benefits such as health, disability and paid vacation. In addition, our vehicles are also newer luxury models and carry higher liability insurance.
Cab service is charged per mile, while we offer many point-to-point transfers. For longer trips, our service may be more affordable than using a taxi.
Q. What is your recommended pickup time for my flight departure?
We recommend that you arrive at the airport no less than 1.5 hours before a domestic flight and two hours for an international flight. Your pick-up time will need to be adjusted for road conditions, weather and whether or not you're traveling with children and/or elderly people.
You may not need as much time if you are a member of an expedited security screening program like TSA PreCheck, Clear or Global Entry.
Q. Is it more cost effective to make an hourly reservation or use two separate transfers?
This will depend on how much time there is between your pick up and drop off. For a gap longer than three hours, separate transfers may be more economical. An hourly rental is more beneficial, however, if you need more flexibility.
Q. Is there a cancellation fee?
Yes, but certain markets, specialty vehicles and all special events will have varying and unique cancellation policies. You must clarify with your Reservation Agent the specific policy for your reservation or event.
Q. What types of larger vehicles do you offer?
Please review our fleet for more information on our luxury SUVs, Mercedes Sprinter Vans, and luxury coaches.
Q. How many passengers can the Mercedes-Benz Sprinter accommodate?
Different markets may have varying configurations, but the Sprinter can accommodate 7 to 14 passengers plus luggage. Please review our fleet for more information.
Q. Which is better at the Denver Broncos Stadium/Empower Field at Mile High: Get a parking pass or just be dropped off?
This will depend on the preferences and needs of your party. With a parking pass, your chauffeur will be able to pick you up and drop you off close to the entrance of Broncos Stadium. Otherwise, you will need to walk to meet him or her in a specified area.
Q. What does your mini bus look like?
Q. How many passengers does the standard van hold?
9 with luggage. Please review our fleet for more information.
Q. What forms of payment do you accept?
We accept all major credit cards, direct bill accounts, EFT (Electronic Funds Transfer) and cash. A deposit could be required based on the contract and type of event.
Q. What is the fee for your services?
For domestic travel, the total cost depends on the market, vehicle type, distance and requested stops. For some international markets other possible factors may include chauffeur meal allowance, VAT and overtime charges. Any special amenities, client-requested routing modifications and time of day will also influence the fee in any market.