Terms & Conditions
** Please note that any Signed Agreements or Corporate Contracts will supersede the below stated policies. **
In order to establish contact, passengers need to have their mobile phone turned on upon arrival. Hermes is not responsible if the passenger is unreachable after arrival. If the passenger is unable to locate their vehicle they must contact Dispatch at 303.577.7600 option 2. Failure to establish contact within 30 minutes for domestic arrivals or 45 minutes for international arrivals may result in additional Wait Time or a No Show charge. Clients are provided 30 minutes courtesy wait time to pick up luggage for domestic arrivals and 45 minutes for international arrivals.
Should luggage be lost or other delay occur it is the passenger’s responsibility to contact our office immediately. The booker or passenger must indicate if luggage or equipment will require special handling. Hermes is not responsible for shipping if your equipment does not fit into the requested vehicle type listed on the confirmation. Should any passenger need more than 30 minutes to pick up luggage (e.g. golf bags or skis), please account for that at the time of booking your reservation to avoid any additional charges. Hermes is not responsible for delays resulting in a Late Cancel or No Show. If contact has not been made after the courtesy Wait Time has elapsed the reservation will be considered a No Show and charges will apply which is equal to the base fare of the reservation plus all applicable fees.
A 50% NON-REFUNDABLE deposit is required on specialty vehicles and all special events. Remaining balance is due and will be charged on the reservation date prior to the start of service and is also NON-REFUNDABLE.
All vehicles are maintained to the highest standard of cleanliness and safety. No smoking is permitted at any time inside, near, or around the vehicles.
For missed flights or delays it is the passengers responsibility to notify us immediately by calling Dispatch at 303.577.7600 option 2 to reschedule accordingly. We are not responsible for passenger flights or trains which are missed, cancelled, diverted, delayed or any other incident which results in failure to comply with the Cancellation Policy. We will exact our best effort to fulfill client needs in these instances subject to Wait Time fees or Late Cancellations and re-bookings without detriment to other reserved clients. Should a delay occur in-flight or after take-off, we monitor the arrival times and accommodate you accordingly to the best of our ability. Should we be notified in an unreasonable amount of time prior to the reservation, (such as, but not limited to, the time of scheduled pick up), the current reservation will be considered a Late Cancel and will be billed the equivalent of the base fare of the reservation plus all applicable fees. Please be certain all flight, contact and reservation information provided to us is accurate. We are not responsible if the arrival/departure information provided to us is incorrect or not provided to us at all. We only track the flight number that was originally provided at the time of reservation.
Should there be any changes to your reservation information such as flight number, arrival time etc., it is the passengers responsibility to notify us. Any changes to your reservation MUST be made through our office via our online reservation system, email, or by calling us at 303.577.7600. Chauffeurs are NOT AUTHORIZED to make any changes to a client’s reservation(s), adjust charges, or accept any payment other than additional gratuity under any circumstance.
For airport departures or transfers we offer a 15 minute grace period past the specified pickup time on the reservation. Wait Time will apply after the grace period expires at the requested vehicle charter rate billed in 15 minute increments. After 45 minutes of Wait Time the reservation will convert to an hourly reservation and the charges will be adjusted accordingly.
All additional en route stops, whether scheduled or unscheduled, will incur a stop fee equivalent to a minimum charge of a 1⁄4 hour at the vehicle hourly rate plus applicable fees. While we encourage prior notification of all extra stops, unscheduled stops can be made in the vehicle but the passenger understands additional fees will be incurred and the chauffeurs are not authorized to quote fees. Any question as to the amount of the fees need to be directed to our office. Any stops deemed to be not en route will be converted to an hourly service and the charges will be adjusted accordingly. En Route stops are considered to be along the shortest route between the pickup and drop off, and completed within 15 minutes or less.
WEATHER RELATED CONDITIONS
Hermes is not responsible for delays or the termination in winter caused by unsafe road conditions (i.e. not salted, accidents, etc.). Additional fees may apply for weather conditions resulting in hazardous or difficult driving conditions, particularly for mountain area and resort trips. All airport and point-to-point transfers will revert to an hourly rate, garage-to-garage, if weather conditions warrant.
A holiday surcharge will apply for the following US based holidays; New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Eve beginning at 6:00pm through end of Christmas Day. For International reservations a holiday surcharge will apply for each markets respective holidays.
Should you need to cancel your reservation your request must be received prior to the scheduled pickup time per the following policies: 2 hours for Sedans and SUVs; 24 hours for all specialty vehicles including but no limited to Vans, Stretches (Airport Transfers Only), and Mountain Resorts; 48 hours for Int'l travel; 7 days for Mini & Motor Coaches, and Stretches (all non-airport events). Late cancellations will result in the full estimated charge equal to the base fare plus applicable fees for airport transfers; the vehicle hourly minimum for charters, Mountain Resorts, or out-of-area; a minimum $300 cancellation fee up to the full estimated charges for Mini & Motor Coaches. Certain markets, specialty vehicles, and all special events will have varying and unique cancellation policies. You must clarify with your Reservation Agent the specific cancellation policy for your reservation or event.
Hourly trips are billed base-to-base. Any provided rate on the confirmation reflects the minimum hourly requirement with the final charge adjusted to the actual duration of the trip. The hourly charges will be double the duration of the trip (e.g. if the duration is 2 hours then 4 hours will be billed). Some services outside the US and Canada may be based on hourly and mileage/kilometers.
A reservation is considered a No Show if the passenger leaves the pickup location without notifying Hermes or we are unable to establish contact before the grace waiting period elapses. No Shows will be billed the equivalent of the base fare of the reservation plus all applicable fees.
Payment method is to be established prior to the reservation commencing. Chauffeurs are NOT AUTHORIZED to make any changes to client’s reservations under any circumstances, apply or discount charges, or accept any payment other than additional gratuity. All initial charges, fees and discounts are estimated based on standard rates and fees. Additional tolls, parking, stops, after hours, excessive wait time, and other fees may apply. Actual total amount due will be calculated upon completion of the trip.
A recommended gratuity is added to all reservations for your convenience. The payment of this recommended gratuity is subject to your complete discretion and may be increased, decreased or eliminated entirely.
Additional fees may be added to the reservation, whether known or unknown at the time of booking, such as but not limited to incurred tolls, parking, or other requested incidentals.
Hermes reserves the right to provide a complimentary vehicle upgrade or, utilize subcontractors or network members, due to events that prevent our ability to fulfill the reservation request. While Hermes will make reasonable efforts to provide the specified vehicle requested, Hermes does not guarantee the year, make, or model due to the variation in vehicle standards throughout each global market.
Passenger(s) shall remain seated at all times. The total number of passengers shall not exceed the vehicles seating capacity. The primary passenger or booker shall provide adequate supervision and discipline of passenger(s). At no time shall a passenger stand through the sunroof, hang any part of their body or limbs out a window, at any time regardless of whether the vehicle is in motion.
Hermes Worldwide, Inc. and it's network members are not liable in the event of mechanical breakdown while on a charter and will only be responsible for making up lost time at a mutually agreed upon date. The client assumes full financial liability for any damage to the vehicle caused during the duration of the rental by them or any members of their party. This includes, but is not limited to, physical damage and any excessive cleaning as a result of the rental party's usage of the vehicle. Fees will be assessed based on the actual cost to repair and time associated with the repair at a rate of $50 per hour. Hermes is not responsible for personal items or articles damaged or left in the vehicle. In the event lost items are found Hermes will attempt to return the item(s) or article(s) in a timely manner at the owner's expense. This may include, but is not limited to, additional time added to the reservation or shipping and packaging expenses. Under age consumption of alcohol and possession or use of drugs in any of the vehicles is prohibited. Vehicles cannot be loaded beyond seating capacity. Any fines incurred as a result of not following these policies are the responsibility of the client. Hermes is not responsible if client reserves a vehicle type that cannot accommodate all passengers or luggage. Once the reserved vehicle is dispatched for pick up, charges and fees are non-refundable in regards to passenger error in vehicle capacity.
The chauffeur has the right to terminate the run for any indiscretion. In the event the reservation is terminated for indiscretion no refunds will be provided and the reservation will be billed in full.
CREDIT / DEBIT CARD POLICY
Hermes Worldwide reserves the right, at its sole discretion, to authorize the Credit/Debit Card provided at the time of reservation in excess of the estimated charges. The authorization will be based on the initial estimate plus $100 USD to cover, but not limited to, parking, tolls, extra stops, and wait time. During this period the held funds may not be available for the cardholders use. Hermes cannot accept responsibility for overdraft charges resulting from the holds placed on credit/debit card accounts. An alternate payment method may be used upon completion of the trip. If an alternate payment method is used, the hold on the funds will be released. Hermes has no control over the time the cardholder's bank may take to release or post the funds back to the account. Your financial institution may continue to hold these funds for three (3) to five (5) business days after the the hold is released. Final charges will be determined upon completion of the trip.
Your privacy is important to us. Hermes will not share your personal information with anyone except to comply with the law, develop our products or services, or protect our rights. We only store personal information on our servers necessary for the on-going operation of providing you our services.
CHILD SEAT DISCLAIMER
Hermes Worldwide, Inc. assumes no responsibility for any damage or injury suffered by the user regardless if the Child Seat is provided by Hermes Worldwide at the request of the booker or the passengers. Chauffeurs or any Hermes staff are not authorized, allowed, or certified to install any Child Seat other than to place it in the vehicle. For proper installation the passenger must refer to the instruction manual.
VEHICLE HOURLY MINIMUMS
Vehicle hourly minimums are as follows: Sedans: two (2) hours; Luxury Sedans, Standard/Luxury SUVs, and Standard Vans: three (3) hours; Executive Vans and Mini Buses/Coaches: four (4) hours; Motor Coaches: five (5) hours. All specialty vehicles, special events, and international reservations will have varying hourly minimums. You must clarify with your Reservation Agent the specific hourly minimum for your reservation. If the reservation duration exceeds the vehicle minimum, additional charges will be charged as follows: Sedans, Luxury Sedans, SUVs, Luxury SUVs, Vans: 30 minute increments; Executive Van, Mini Buses/Coaches, Motor Coaches: 60 minute increments.
TERMS & CONDITIONS CHANGES
Hermes Worldwide, Inc. Terms & Conditions may be changed at any time, without notice thereof, by updating this information. Hermes Worldwide, Inc. and its network members are not responsible if the client or passenger(s) did not review the Terms & Conditions in full or in part. Use of Hermes' services indicate your acceptance of these Terms & Conditions.
Should any part of these Terms & Conditions be rendered or declared invalid by a court of competent jurisdiction, such invalidation of such part or portion of these Terms & Conditions will not invalidate the remaining portions thereof, and they shall remain in full force and effect.